Privacy and Cookie Policy
Data Controller
O-Three Srl
Registered Office: Via della Botte, 20 – 31030 Altivole (TV), Italy
Phone: +39 0423 566101 – Fax: +39 0423 919280
VAT Number: 03760900260
Email: privacy@o-three.eu
Privacy and Cookie Policy
In compliance with national legislation (Italian Legislative Decree No. 196 of 30 June 2003, Personal Data Protection Code) and European Regulation No. 679/2016 (General Data Protection Regulation – GDPR), this website respects and safeguards the privacy of its visitors and users, making every possible and proportionate effort not to infringe upon users’ rights.
This privacy policy applies exclusively to online activities on this website and is valid for visitors/users of the site. It does not apply to information collected through channels other than this website. The purpose of the privacy policy is to provide maximum transparency regarding the information the site collects and how it is used.
Legal Basis for Processing
This website processes data based on user consent. By using or consulting this site, visitors and users explicitly approve this privacy policy and consent to the processing of their personal data in relation to the methods and purposes described below, including any disclosure to third parties if necessary for the provision of a service.
Providing data and thus consent to the collection and processing of data is optional; the User may deny consent and may revoke a previously given consent at any time (via the Contact link on the site). However, denying consent may make it impossible to provide certain services, and the browsing experience on the site may be compromised.
Data Collected and Purpose
As with all websites, this site uses log files in which information collected automatically during user visits is stored. The information collected may include:
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Internet Protocol (IP) address;
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Type of browser and parameters of the device used to connect to the site;
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Name of the Internet Service Provider (ISP);
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Date and time of visit;
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Web page of origin (referral) and exit;
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Possibly the number of clicks.
This information is processed automatically and collected in an exclusively aggregated form to verify the proper functioning of the site and for security reasons. Such information will be processed based on the legitimate interests of the data controller.
For security purposes (spam filters, firewalls, virus detection), automatically recorded data may also include personal data such as the IP address, which could be used, in accordance with applicable laws, to block attempts to damage the site itself or to harm other users. These data are never used for user identification or profiling but only for the purpose of protecting the site and its users; such information will be processed based on the legitimate interests of the data controller.
If the site allows comments, or in the case of specific services requested by the user, the site automatically detects and records certain user identification data, including the email address. These data are voluntarily provided by the user at the time of the service request. By entering a comment or other information, the user expressly accepts the privacy policy and, in particular, consents to the contents being freely disseminated to third parties.
The data received will be used exclusively for the provision of the requested service and only for the time necessary to provide the service.
The information that users of the site choose to make public through the services and tools provided is provided by the user knowingly and voluntarily, exempting this site from any liability for any violations of laws. It is the user’s responsibility to ensure they have permission to enter personal data of third parties or content protected by national and international regulations.
The data collected by the site during its operation are used exclusively for the purposes indicated above and kept for the time strictly necessary to carry out the specified activities. In any case, the data collected by the site will never be provided to third parties for any reason, unless it is a legitimate request by the judicial authority and only in the cases provided by law.
Data used for security purposes (blocking attempts to damage the site) are kept for 7 days.
Location of Data Processing
The data collected by the site are processed at the headquarters of the Data Controller and at the web hosting data center. The web hosting provider, Register.it SpA, which acts as a co-data controller, processes data on behalf of the controller and is located within the European Economic Area, operating in accordance with European standards.
Cookies
As is customary on all websites, this site uses cookies, small text files that allow storing information about visitors’ preferences, to improve the site’s functionality, to simplify navigation by automating procedures (e.g., login, site language), and for site usage analysis.
Session cookies are essential to distinguish between connected users and are useful to prevent a requested feature from being provided to the wrong user, as well as for security purposes to prevent cyber attacks on the site. Session cookies do not contain personal data and last only for the current session, i.e., until the browser is closed. For them, no consent is required.
Functionality cookies used by the site are strictly necessary for the use of the site, particularly linked to an explicit request for functionality by the user (such as login), for which no consent is required.
By using the site, the visitor expressly consents to the use of cookies.
Disabling Cookies
Cookies are linked to the browser used and can be disabled directly through the browser, thus refusing/revoking consent to the use of cookies. It should be noted that disabling cookies may prevent the proper use of some functions of the site.
Third-Party Cookies
This site also acts as an intermediary for third-party cookies, used to provide additional services and features to visitors and to improve the use of the site itself, such as social media buttons or videos. This site has no control over third-party cookies, entirely managed by third parties. Consequently, information on the use of these cookies and their purposes, as well as on how to disable them, is provided directly by the third parties on the pages indicated below.
Social Network Plugins
This site also incorporates plugins and/or buttons for social networks, to allow easy sharing of content on your favorite social networks. These plugins are programmed not to set any cookies when accessing the page, to safeguard users’ privacy. Cookies may be set, if so provided by social networks, only when the user makes effective and voluntary use of the plugin. Please note that if the user navigates while logged into the social network, they have already consented to the use of cookies conveyed through this site at the time of registration with the social network.
The collection and use of information obtained through the plugin are governed by the respective privacy policies of the social networks, to which please refer.
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Instagram: https://help.instagram.com/519522125107875
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Google Analytics: https://policies.google.com/privacy?hl=en
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Stripe: https://stripe.com/privacy
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PayPal: https://www.paypal.com/webapps/mpp/ua/privacy-full
Transfer of Data to Non-EU Countries
This website may share some of the collected data with services located outside the European Union. Specifically, with Google, Facebook, Twitter, and Microsoft (LinkedIn) through the use of social plugins. Such data transfer is authorized based on specific decisions of the European Union and the Italian Data Protection Authority, particularly Decision 1250/2016 (Privacy Shield – here is the Italian Authority’s info page), which means no further consent is required. The aforementioned companies have declared their adherence to the Privacy Shield.
Security Measures
This website processes users’ data lawfully and fairly, adopting appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of data. Processing is carried out using computer and/or telematic tools, with organizational methods and logic strictly related to the stated purposes.
In addition to the Data Controller, in some cases, categories of personnel involved in the organization of the site (administrative, sales, marketing, legal staff, and system administrators) or external parties (such as third-party technical service providers, mail couriers, hosting providers, IT companies, communication agencies) may have access to the data.
User Rights
Pursuant to European Regulation 679/2016 (GDPR) and applicable national laws, the User may, in accordance with the procedures and within the limits established by the current legislation, exercise the following rights:
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Request confirmation of the existence of personal data concerning them (right of access);
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Know the origin of the data;
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Receive intelligible communication of the data;
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Obtain information about the logic, methods, and purposes of the processing;
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Request the update, rectification, integration, deletion, transformation into anonymous form, or blocking of data processed in violation of the law, including data no longer necessary for the purposes for which they were collected;
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In cases where processing is based on consent, receive their data provided to the Controller, in a structured format readable by a data processor and commonly used by electronic devices, at the sole cost of the medium;
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The right to lodge a complaint with the Supervisory Authority (Garante Privacy – www.garanteprivacy.it);
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And, more generally, exercise all rights granted under current legal provisions.
Requests must be addressed to the Data Controller.
In cases where data is processed based on legitimate interests, the rights of the data subjects are still guaranteed (with the exception of the right to data portability, which is not provided for under such circumstances), particularly the right to object to the processing, which can be exercised by submitting a request to the Data Controller.
Data Controller
The Data Controller, pursuant to current laws, is the website administrator, who can be contacted through the CONTACT section of the website.
Joint Controller
The web hosting provider, Register.it SpA, is a joint data controller, processing data on behalf of the Data Controller. The hosting is located within the European Economic Area and operates in compliance with European data protection regulations.
Updates
This privacy policy is updated as of May 11, 2018.
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Article 1: Conclusion of Sales Contracts
Contract Formation and Order Confirmation
The information contained in these General Terms and Conditions and on the Website does not constitute a public offer, but rather an invitation to submit a contractual proposal. No contract shall exist until the order has been accepted by O-Three.
To place an order, the Customer must follow the online purchasing process. Once completed, the Customer will receive an email confirming that their order has been received.
The correct receipt of the order is confirmed by O-Three via an email sent to the address provided by the Customer. This confirmation message will include the date the order was received and an order number to be referenced in all further communication with O-Three. The email will summarize all the details entered by the Customer, as well as information about the essential features of the product, pricing, payment methods, shipping costs and procedures, and applicable taxes. The Customer must check the accuracy of this information and promptly report any corrections, in accordance with the procedures described in this document.
The Customer may only purchase the products listed in the online catalog at the time the order is submitted, as displayed on the website www.venetodoc.it, and as described in the respective product information sheets.
The images accompanying a product’s description may not be perfectly representative of its characteristics and may differ in color, dimensions, or accessories shown. All supporting materials (Size Guides, Buying Guides, etc.) are intended as general informational content and may not refer to the actual features of a specific product.
If the order is not accepted by O-Three – at its sole discretion – (for example, due to incomplete customer data, the customer not qualifying as a Final Consumer, products being out of stock, or shipping addresses outside Italy), O-Three will promptly inform the Customer via email. In such cases, O-Three will refund any amounts already paid by the Customer.
Article 2: Prices
The sale prices of the Products, shipping costs, and payment methods are those indicated on the Website and are expressed in Euros.
The sale prices of the Products include VAT but do not include shipping costs, which will be added to the total amount due.
The Products will be sold at the prices indicated in the online product sheet at the time of order confirmation by the Customer. Before the Customer confirms the order by clicking the appropriate button, a summary of the prices of the selected products and the delivery costs will appear on the web page. This data will then be automatically reproduced in the order form following the order confirmation procedures.
O-Three reserves the right to change the prices listed on the Website at any time; however, any changes will not apply to products already ordered by the Customer.
Under no circumstances shall O-Three be held liable for any price variations.
Article 3: Payment Methods
The Customer may make payment by:
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Credit Card: Credit card payments are handled directly through the secure servers of Stripe (stripe.com/it/privacy), which guarantees the security of online transactions. For this reason, O-Three neither accesses nor stores the Customer’s credit card details. Once the order is received, O-Three will request a pre-authorization on the Customer’s credit card to ensure sufficient funds are available to complete the transaction. O-Three shall not be held responsible for any lack of authorization by the credit card issuer. Once the contract is finalized in accordance with Article 1 above, the charge to the credit card will be definitive.
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PayPal.
Article 4: Delivery Methods
The Products will be delivered according to the timeframe and method selected by the Customer from the delivery options available on the Website. Shipping costs are the responsibility of the Customer and may vary depending on the chosen delivery service.
Once the shipment has been made, O-Three will send the Customer a shipping confirmation email with tracking information. Deliveries are made within the territory of Italy and to other countries within the European Union.
Article 5: Right of Withdrawal
Article 6: Warranty and Complaints
All O-Three products are covered by the manufacturer’s conventional warranty and a 24-month warranty for conformity defects, pursuant to Legislative Decree 206/05. To benefit from warranty assistance, the Customer must retain the invoice related to the order.
The 24-month warranty pursuant to Legislative Decree 206/05 applies to products that present a conformity defect, provided the product is used correctly, in accordance with its intended use and the instructions outlined in any accompanying technical documentation. This warranty is reserved for Consumers. In the event of a conformity defect, O-Three shall, at no cost to the Customer, restore the product’s conformity through repair/replacement, price reduction, partial refund, or by providing the Customer with a discount code, up to termination of the contract. If, after inspection by an Authorized Service Center, the issue is found not to be a conformity defect as defined by Legislative Decree 206/05, the Customer will be charged for the verification and repair costs requested by the Authorized Service, as well as transportation costs. Replacements in cases of DOA (Dead On Arrival: non-functional upon delivery) will be carried out only if expressly provided by the manufacturer. The time required for replacement or possible repair of the product depends solely on the policies of the manufacturer.
If, for any reason, O-Three is unable to return a repaired or replacement product under warranty, it may, at its sole discretion, refund the amount paid (considering the usage of the product) or replace it with a product of equal or greater value.
The repair or replacement time is determined solely by the manufacturer’s policies, and no compensation may be claimed from O-Three for any delays in performing repairs or replacements.
Where warranty service involves returning the product, the item must be returned by the Customer in its original packaging, complete in all its parts (including packaging, documentation, and accessories such as manuals, cables, etc.). To prevent damage to the original packaging, it is recommended to place it inside a second box. In all cases, labels or adhesive tape must not be applied directly to the product’s original packaging.
The Customer will be provided with a Return Merchandise Authorization (RMA) number, which must be clearly indicated on the outside of the package, following the instructions provided in the corresponding authorization email.
Any complaints must be sent to: ordini@venetodoc.it.
Article 7: Privacy
Il trattamento dei dati personali del Cliente avviene nel rispetto delle normative vigenti in materia di privacy, con particolare riferimento alle prescrizioni di cui al General Data Protection Regulation.
O-Three srl è Titolare del trattamento dei dati personali del Cliente trattati ai fini del perfezionamento e dell’esecuzione del Contratto. La durata del trattamento è strettamente connessa all’oggetto contrattuale; i dati saranno trattati secondo le finalità proprie del contratto, funzionalmente allo svolgimento dell’oggetto contrattuale ed agli obblighi di legge, in conformità all’informativa privacy rilasciata da O-Three srl disponibile sul Sito.
Article 8: Applicable Law and Jurisdiction
Purchase contracts for Products through the Website are governed by Italian law.
For any disputes arising from the conclusion of such contracts, the competent court shall be that of the place of residence or domicile of the Final Consumer.
In accordance with EU Regulation No. 524/2013, the Customer has the right to seek an out-of-court resolution of consumer disputes online via the following link: http://ec.europa.eu/consumers/odr/.
For a quicker resolution, the Customer may contact O-Three directly through customer service by writing to the following email address: ordini@venetodoc.it.