No, you don’t need to sign up to make a purchase.
However, we recommend creating an account during checkout so your details are saved for faster future purchases and to let you track your order status in your account.
First, check your SPAM folder. If the confirmation email isn’t there either, contact us and we’ll carry out the necessary checks.
You can cancel or modify an order only if it hasn't been shipped yet.
If you need to cancel or make changes, please contact our staff as soon as possible.
To return the item and receive a refund, fill out the form in the ONLINE RETURNS section and read the detailed procedure on the "Terms and Conditions" page.
If you notice that the package is damaged at the time of delivery, accept it "with reservation" and take photos.
Then contact us so we can resolve the issue as quickly as possible.
You can conveniently pay by Credit Card (secure payment via Stripe) or PayPal.
For shipments, we rely on trusted couriers to ensure delivery throughout Italy within 24 to 76 hours from the moment the product is handed over. At that time, you will receive an email notification confirming the handover, followed by another email with the tracking code.
Yes, during the order process you will have the option to enter a different shipping address in addition to the billing address.
First, check the shipping status using the tracking code you received by email—there may have been delays or unexpected issues.
Next, make sure the delivery address and your contact information are correct. Also check if the courier left a delivery notice; your order may be at the courier's local depot ready for pickup, or the courier might be waiting to be contacted to reschedule the delivery.
If you're still unable to locate your package, contact us and we will carry out all the necessary checks.
Contact us immediately and if the product hasn't been handed over to the courier yet, we will update the delivery address.
If it has already been shipped, we can't guarantee delivery to the correct address, so you'll need to track the shipment using the tracking code and, if necessary, collect it from the courier’s local depot.